Public Offer

In short

The full text of the agreement follows. The Russian revision is the official one (clause 18.9).

1. Terms and Definitions

1.1. In this public offer (hereinafter — the «Offer», the «Agreement») the following terms are used:

1. Service / Contractor — NeznakovBoost, an information resource available at neznakov.ru, organising the provision of information and consulting services in the field of the computer game Dota 2.
2. Customer — a legally capable individual who has reached the age of 18, or the legal representative of such a person, who has placed an order and/or paid for any of the Service's offerings.
3. Service (offering) — any information-consulting, entertainment, intermediary or other intangible service, the list of which is set out in section 2 of this Offer.
4. Performing contractor — an independent person engaged by the Service (a booster, coach, operator) who actually provides technical assistance in fulfilling the order.
5. Account — the Customer's account in the Steam service or another platform to which the Customer voluntarily grants the Service access.
6. Personal account (dashboard) — the section of the website in which the Customer tracks the status of the order.
7. Bonus balance — an internal accounting balance to which the Service may, at its own discretion, credit compensations and rewards; it is not a monetary obligation and is not subject to withdrawal.

2. Subject of the Offer and Nature of the Services

2.1. The Service provides the Customer with information-consulting and entertainment services of an intangible nature that do not constitute goods and are not goods within the meaning of the Law of the Russian Federation «On the Protection of Consumer Rights».

2.2. List of services (not exhaustive):

1. Information and consulting support for increasing rating (MMR) in Dota 2 — «boost»;
2. Information and consulting support for completing calibration matches (initial calibration, recalibration, Glicko);
3. Individual training sessions (coaching) with coaches;
4. Transfer of a Dota 2 game account for temporary or permanent use (sale/rental);
5. Information and consulting support for exiting Low Priority mode (LP removal);
6. Information and consulting support for raising the Behavior Score;
7. Information and consulting support for the Battle Cup tournament;
8. Companion services in team play (E-Girl in party) — an entertainment service without obligations regarding the match result;
9. Intermediary services for topping up a Steam wallet via third-party payment gateways;
10. Other related intangible services directly or indirectly connected with Dota 2.

2.3. The Service independently determines the order, methods, composition and sequence of actions necessary to provide the service. The Customer is not entitled to interfere in the order of performance or to make demands regarding a specific performing contractor.

2.4. The Service acts as an organiser of the provision of services and engages independent persons (boosters, coaches, operators) for their actual performance. The Service is not their employer and is not in an employment relationship with them; nevertheless it is the Service that answers to the Customer for the result of the order, and it settles matters with the contractor itself. If a contractor fails to cope or behaves incorrectly, the Service replaces them; the Customer should address complaints to the Service, not to the contractor.

2.5. The Customer understands and agrees that the result of the service is of a probabilistic nature, depends on numerous external factors (Valve Corporation policy, matchmaking specifics, the behaviour of random teammates/opponents, etc.) and cannot be guaranteed.

3. Acceptance of the Offer

3.1. Acceptance of this Offer is deemed to be any of the following actions by the Customer:

1. Making payment by any available method;
2. Placing an order in the Personal account and/or with a manager;
3. Transferring account data or other information necessary to provide the service;
4. Actually beginning to use the service.

3.2. From the moment of acceptance, the Agreement is deemed concluded on the terms of this Offer in the revision in force at the moment of acceptance. Consent is given publicly and does not require the signing of any other documents.

3.3. By accepting, the Customer confirms that:

1. They are a legally capable individual who has reached the age of 18;
2. They have carefully read all the provisions of the Offer, which are clear to them and require no additional clarification;
3. They act of their own free will, without coercion, mistake, deception or any other defect of will;
4. They act as a private individual in their own interest; the services are of an information-consulting and entertainment nature.

3.4. The Service is entitled to change the terms of the Offer. Changes do not apply to orders already paid for: those are performed under the revision in force at the time of payment (clause 3.2). The Service announces material changes in the Personal account; the current and previous revisions are posted at neznakov.ru/offer.

3.5. If the Customer has provided the Service with inaccurate information about their age, legal capacity or other circumstances affecting the possibility of concluding the Agreement, all responsibility for such actions and their consequences (including refund claims filed by parents, guardians or other legal representatives) is borne by the Customer themselves and/or their legal representatives.

4. Cost, Payment and Moment of Service Provision

4.1. The cost of a service is determined by the calculator on the website, the rate schedule or an individual calculation by a manager at the moment the order is placed. The price agreed by the parties when placing the order is final and is not subject to revision.

4.2. Payment is made by the methods available at checkout at the time of payment. Outside Russia the only available method is USDT on the TRC-20 network: the amount is converted at the checkout rate and a 5% surcharge is added, shown before you pay. No other coin or network is accepted — those can be discussed with a manager. Rouble methods (the Faster Payments System and bank cards) are available on the Russian version of the site.

4.3. Payment processing is carried out by third-party payment providers. The Service does not request, store or process the Customer's bank card details.

4.4. A service is deemed paid for from the moment the funds are received in full into the account of the Service or its payment provider.

4.5. A service is deemed rendered once the agreed result is reached, and a service paid for by time or by sessions (coaching, account rental, E-Girl in the party) — once the paid time has run out or the sessions have been held. The expiry of the order deadline does not by itself make the service rendered: if the deadline is missed through the Service's fault, clause 9.3 applies. The Customer follows the progress of the order in the Personal account.

4.6. The Customer may withdraw from a service before it is completed. The part performed by that moment is payable; the unperformed part is returned to the balance under section 5.

4.7. The Service is entitled to change the prices of services at any time. Price changes do not apply to orders already paid for.

4.8. Any fees of payment providers, banks, aggregators and other third parties are their own charges and are not included in the cost of the service. The refund of such fees is outside the competence of the Service.

4.9. The Customer independently bears all tax and other mandatory payments related to receiving the Service's offerings in the territory of their country of residence and stay. The Service does not act as the Customer's tax agent and does not withhold or remit any mandatory payments to the tax authorities of any state.

5. Refunds and Balance

5.1. No refund is made where the work could not be performed for reasons on the Customer's side, namely:

1. The Customer logged into the account or played on it while the service was being provided;
2. The Customer changed the password, email, phone number or Steam Guard binding while the work was running;
3. The Customer did not provide Steam Guard codes or other data without which the work is impossible;
4. Cheats, third-party programs or a VPN were used on the account and resulted in Valve sanctions;
5. The Customer could not be reached at the contact details left with us for more than 24 hours;
6. The Customer changed the desired result (target MMR, roles, heroes) after the work had begun.

Circumstances on the side of Valve and third-party platforms — bans, patches, changes to the rating system, server unavailability — do not affect the refund rules and are dealt with under section 14; the order deadline is extended for the duration of such circumstances.

5.2. In disputed cases the manager offers a choice of an extension of the deadline, additional matches, or a credit to the balance. If none of that suits, the dispute is handled under section 17.

5.3. Before disputing a payment with your bank, write to us — it is faster.

5.4. The balance holds refunds, compensations, top-ups, cashback and referral rewards: it can be spent on any of the Service's offerings, does not expire and has no time limit. The balance can be withdrawn to a card of a Russian bank on request from the Personal Account: the minimum amount is 500 ₽, the fee is 150 ₽ plus 15 % of the amount and is shown before the request is confirmed; while the request is waiting to be processed it can be cancelled in the Personal Account and the amount returns to the balance. Promo codes and discounts are not money: they are not credited to the balance and cannot be withdrawn. The balance is not assignable to third parties.

5.5. A refund to the source of payment is not the default and is made on a separate request by the Customer: write in the order chat or to support, stating the order number. The manager may first offer an extension of the deadline, additional matches or a credit to the balance (clause 5.2); if the Customer insists, the request is reviewed manually and the answer arrives in the same chat. The refund amount is the same as would have been credited to the balance; the refund goes by the same method the payment was made. The crediting time depends on the bank or payment provider.

6. Payment Disputes (Chargebacks)

6.1. If the Customer is unhappy with an order, the Service asks them to write to the order chat or to a manager first: most questions are settled faster than a bank dispute runs, and a refund under section 5 does not need the bank at all.

6.2. While a payment dispute started by the Customer is pending, performance of the order is suspended and the Service submits evidence of the provision of the service to the payment provider. If the dispute is resolved in the Service's favour and the dispute was unfounded, the Service may decline to serve the Customer further and recover documented costs incurred in connection with the dispute.

6.3. The Service is entitled to provide the Customer's payment provider and bank with any evidence of the provision of the service (Personal account logs, messenger correspondence, screenshots of game activity, IP addresses, account login data) to rebut the chargeback.

7. Data Transfer and Account Access

7.1. To provide services requiring login to the account (boost, calibration, LP removal, Behavior Score removal, Battle Cup, rental), the Customer voluntarily transfers to the Service the Steam authorisation data (login, password and, if necessary, Steam Guard codes).

7.2. The Customer confirms that they:

1. Transfer the data exclusively of their own free will;
2. Understand that transferring data to third parties may constitute a breach of the Steam Subscriber Agreement;
3. Accept all risks associated with such a transfer;
4. Have no claims against the Service in connection with the fact of the data transfer.

7.3. The Service undertakes to use the account data exclusively for the purposes of providing the paid service and not to transfer it to third parties not involved in fulfilling the order.

7.4. The Service bears no responsibility for the safekeeping of inventory, skins, treasures, additional items, gifts, other items, currency, subscriptions, bindings and other property on the Customer's account. The Customer is obliged to independently ensure the safety of valuable property before transferring the account (moving it to a protected account, disabling API keys, etc.).

7.5. The Customer is obliged to change the password and check the state of the account within 24 hours after the service is completed. After this period, claims regarding the safety of the account are not accepted.

7.6. The Service is entitled to use engaged performing contractors (boosters, coaches) to provide the service. The Customer agrees that data may be transferred to the performing contractor exclusively to the extent necessary to fulfil the order.

8. Customer Risks, Valve Corporation Policy

8.1. The Customer confirms that they have read the Steam Subscriber Agreement (SSA), the Dota 2 Code of Conduct and other Valve Corporation regulations.

8.2. The Customer is aware that using the Service's offerings may constitute a breach of Valve's rules and may entail, among other things:

1. A temporary or permanent block (ban) of the Steam, Dota 2 or other service account;
2. Resetting of rating, calibration, Behavior Score, medals and other indicators;
3. Restriction of functionality (a trade ban, matchmaking restriction, chat restriction);
4. Placing the account in a shadow pool, Low Priority or other segregated groups;
5. Removal of items from the inventory, a boycott of the account in the trading system;
6. Other restrictions and sanctions that Valve is entitled to apply at its discretion.

8.3. The Customer approaches the Service voluntarily, aware of the risks described in this section. The Service does not induce the Customer to breach Valve's rules.

8.4. The Service bears no responsibility for any actions of Valve Corporation, Steam, Dota 2 or other third-party platforms in relation to the Customer's account, taken before, during or after the provision of the services.

9. Service Provision Timeframes

9.1. The timeframe for providing a service is fixed in the order itself and is an obligation of the Service. If it is missed through the Service's fault, section 5 applies. At night and at weekends the start of an order may take longer than during the day.

9.2. The deadline is extended for the time during which the order could not be performed for reasons on the side of the Customer, Valve or third parties. The Service announces the extension and its reason in the Personal account. Those reasons are:

1. Technical maintenance, updates, the unavailability of Dota 2/Steam/Telegram servers;
2. An account block or restrictions on the part of Valve;
3. The impossibility of logging into the account (Steam Guard, incorrect data, a password change by the Customer, an account ban);
4. The Customer's actions impeding the performance of the service (logging into the account during a boost, changing authorisation data, revoking access);
5. The duration of matches, the behaviour of random teammates and opponents, matchmaking specifics;
6. The illness, absence or other circumstances of the engaged performing contractor (with the Service's right to replace the contractor without the Customer's approval);
7. Force majeure circumstances (section 14).

9.3. If the deadline is missed for reasons other than those listed above — that is, through the Service's fault — the unperformed part of the order is returned to the Customer's balance under section 5.

10. Obligations and Responsibility of the Customer

10.1. The Customer undertakes to:

1. Provide current, complete and accurate data when placing an order;
2. Not log into the account, launch Dota 2 or play on the account during the provision of services requiring account access, without explicit agreement with a manager;
3. Promptly (within 5 minutes of a request) provide Steam Guard codes and other two-factor authentication codes;
4. Not change the password, email binding, phone binding, Steam Guard, nickname or country of the account during the period of service provision;
5. Not disclose order data, correspondence with the manager, Personal account screenshots, training materials or other information obtained in the course of interaction with the Service;
6. Not transfer the order number and access code to third parties;
7. Not initiate a chargeback procedure in breach of section 6;

10.2. If the Customer's breach of these obligations made performance of the order impossible, the order is stopped: the part performed is treated as paid for, and the unperformed part is returned to the balance less the costs the Service has actually incurred.

10.3. The Customer confirms the following, and that confirmation is valid at the moment of acceptance and throughout the entire period of service provision, that they:

1. have the legal right to dispose of the account transferred to the Service, and its transfer does not violate the rights of third parties (including co-owners, relatives, employers);
2. are transferring an account that is not under current Valve Corporation sanctions and has no matchmaking restrictions, trade ban, Low Priority status or other hidden restrictions (unless otherwise expressly stated by the Customer when placing the order);
3. have not used and undertake not to use cheat programs, scripts, macros, third-party software modifications of Dota 2/Steam or other software prohibited by Valve on the transferred account;
4. have no open reports, active tickets in Valve Support, investigations or warnings capable of affecting the provision of the service;
5. pay for services exclusively with their own payment means; if payment is made by a third party, the Customer confirms that such a person has the appropriate authority and assumes all risks of that person disputing the payment;
6. are providing the Service with authorisation data and contact details that are valid, correct and belong to the Customer themselves;
7. are not subject to international or national sanctions, restrictions or other prohibitions making interaction with the Service impossible or unlawful.

10.4. If the information confirmed by the Customer under clause 10.3 turns out to be inaccurate and that made performance of the order impossible, clause 10.2 applies. Costs the Service actually incurred because of the inaccurate information (account recovery, lifting of restrictions) are reimbursed by the Customer against documentary evidence.

10.5. If the Service has reasonable suspicions of fraud, the use of another person's payment means, an attempt at an unjustified payment dispute or other bad-faith actions, the Service is entitled to require the Customer to provide additional identification: a photograph of an identity document, a selfie with the document, confirmation of ownership of the payment means (a bank statement, a screenshot from the bank's personal account, a photograph of the card with sensitive data masked) and other reasonably necessary information. Until the confirmation arrives, the order is put on hold. If there is no confirmation within 7 (seven) calendar days, the order is cancelled and the funds paid are returned under section 5.

10.6. The Customer bears responsibility for any of their own actions and the actions of third parties who have gained access to their account, order or Personal account.

11. Limitation of the Service's Liability

11.1. The Service answers to the Customer for the result of the order to the extent described in this Offer, and settles matters with the engaged performing contractor itself.

11.2. The Service does not guarantee:

1. The absence of sanctions on the part of Valve in any period before, during or after the provision of the service;
2. The preservation of the results of the service in the long term;
3. The availability of the service at any given time;
4. A specific set of contractors, the start time of work, or the speed of completing matches.

11.3. The Service bears no responsibility for:

1. The actions of Valve Corporation, Steam, Dota 2, other platforms and third parties;
2. The loss of rating, inventory, skins, treasures, subscriptions, bindings and other account property;
3. The actions of third parties who have gained access to the Customer's account;
4. Any changes in the game (patches, updates, matchmaking reforms) that affected the result;
5. Technical malfunctions on the side of Steam, Dota 2, internet providers, payment gateways or messengers;
6. A decline in rating or Behavior Score after the completion of the service as a result of the Customer's own actions;
7. The impossibility of using the account for reasons beyond the Service's control;
8. Unauthorised access by third parties to the Customer's data transmitted through unsecured communication channels (messengers, email);
9. The loss of the account as a result of phishing attacks directed against the Customer;
10. Any other circumstances beyond the direct control of the Service.

11.4. The maximum aggregate liability of the Service to the Customer on any grounds, demands and claims is limited to the amount actually paid by the Customer for the specific service that gave rise to the claim.

11.5. If applicable law does not permit the complete exclusion of liability, the Service's liability is limited to the minimum amount permitted by law.

12. Special Conditions for Particular Services

12.1. Rank boosting (MMR)

The order is performed up to the agreed MMR value. Matches lost along the way are played back by the contractor at their own expense; the cost of the order does not grow because of them. If the agreed value is not reached within the deadline, section 5 applies.

12.2. Calibration

A calibration order is an agreed number of matches played by the contractor: 15 for a recalibration, 27 for a first calibration and after a long break. The resulting MMR is decided by Valve on the strength of those matches: without the Guarantee option the Service answers for the matches being played in the agreed number and within the deadline, but not for the particular figure the algorithm produces.

The Guarantee option. With this option the Service answers for the result: for a recalibration — 15 wins out of 15 or a rating gain of 1,000 MMR over the previous rating; for a 27-match calibration — a gain of 2,500 MMR over the starting rating. An order with the option is closed only once that result is reached: if the calibration matches are not enough for it, the contractor keeps playing on the account at no extra charge, so such an order takes longer. If the result is not reached within the deadline through the Service's fault, clause 9.3 applies.

12.3. Coaching

Coaching provides knowledge and skills; the application of that knowledge and the Customer's final game result depend solely on the Customer themselves. The Service does not guarantee an MMR increase as a result of coaching. Cancellation of a session less than 2 hours before the agreed start is made without a refund. Rescheduling a session is possible by agreement and no more than once without withholding the cost. The Customer being more than 15 minutes late is considered a no-show. If the coach is not a good fit, the Customer may, by contacting the manager, replace them with any other coach from the catalogue at no extra charge; paid but not yet held sessions carry over to the new coach. If the Customer decides to stop the coaching, the cost of the package sessions not yet held is credited to the balance under section 5.

12.4. Account purchase

The account is provided «as is» with the description agreed at the moment of purchase. The Customer undertakes, within 24 hours of receipt, to change the password and bind their own email and Steam Guard. Claims regarding the contents of the account are accepted within 24 hours of transfer; after this period the account is deemed accepted without remarks. The Service does not guarantee the preservation of the rating, inventory or status of the account after transfer. Return of the account on other grounds, including a change of mind, is not made.

The account mailbox. The account is transferred together with a mailbox hosted on the Service's server: Steam confirmations arrive there. The Customer sees the emails from that mailbox in the Personal Account, in the card of their order; the Service does not read or use them other than to display them to the Customer and to act upon the Customer's requests. The mailbox is kept with the account for at least 12 (twelve) months from the moment of transfer. The Service's mailbox is temporary: the Service recommends re-linking the account to the Customer's own email within the period stated in this clause — after re-linking, Steam emails arrive there.

30-day guarantee. If within 30 (thirty) calendar days of transfer the account is blocked by Valve through no fault of the Customer, the Service, at its option, replaces the account with an equivalent one or credits its price to the Customer's balance (section 5). The guarantee applies provided the Customer has complied with the requirements of this clause on changing the credentials, has not used cheats, third-party software or a VPN and has not violated Valve's rules; blocks for such violations are not covered.

What counts as a stated characteristic. A stated characteristic of the account is exclusively the one expressly specified in the product card on the storefront and in the placed order. The number of matches played on the account, the matchmaking pool (including matchmaking with recently created accounts), matchmaking behaviour, inventory contents, account history and any other parameters not expressly stated in the product card are not stated or guaranteed by the Service and are not grounds for a claim. The Customer's expectations regarding such parameters do not form part of the subject of the contract.

Material non-conformity. A claim is accepted only in the case of material non-conformity, namely a deviation of the stated rating to the Customer's detriment by more than 10% of the specified value, but not less than 300 MMR. Smaller deviations, as well as any deviations in the Customer's favour, are not deemed material and are not grounds for a claim or refund.

Steam regional restriction («red notice»). Valve Corporation restricts access to the store, the marketplace and part of the communication features for users from regions subject to US restrictive measures, on the basis of clause 11 of the Steam Subscriber Agreement. The restriction is applied by Steam Support based on the IP address of the person actually using the account, including when such person contacts Steam Support. The said restriction is not a characteristic of the account being transferred and arises from the circumstances of the Customer's use of the account after transfer. The Service bears no liability for the imposition of such a restriction after the transfer of the account, does not compensate for the related inconvenience and does not make refunds on this ground. Removal of the restriction is carried out by Valve Corporation upon application by the account owner with confirmation of place of residence and falls outside the Service's competence.

12.5. Account rental

The account is provided for temporary use for the paid period. The Customer undertakes not to change the authorisation data, not to perform actions entailing Valve sanctions and not to use the account for commercial or unlawful purposes. Upon expiry of the rental period, the Customer's access ceases; an extension is possible by agreement with a manager.

The rating of a rented account is stated approximately. A deviation of the actual rating from the stated one within 1,000 MMR is acceptable, conforms to the terms of the service and is not grounds for a claim, replacement or refund.

For accounts of 6,000 MMR and above, a «until the first loss» benefit applies: after the paid period expires, the Customer is entitled to continue playing until the first lost match. The Service does not compensate for a decline in MMR, statistics, medals and other account parameters resulting from the Customer's play. Any sanctions imposed by Valve during the rental period through the Customer's fault are paid for by the Customer separately (account recovery, buyback of items, etc.).

12.6. Low Priority (LP) and Behavior Score removal

Low Priority (LP). The order is an agreed number of wins in Low Priority mode played by the contractor on the Customer's account. The unperformed part of the order (clause 4.6) is counted by the wins not yet played.

Behavior Score. The Service raises both behaviour scores — the Behavior Score and the Communication Score — to the agreed value and answers for both being no lower than that value when the order is closed. The order is closed once both scores have reached that value; while either is lower, the work continues. The score values are taken from the behaviour summary in the Dota 2 profile. The performed part of the order (clause 4.6) is counted by the lagging of the two scores. The contractor plays ranked matches on the account only with the Customer's consent.

After the order is closed, the Customer is obliged to refrain from behaviour entailing a repeated decline in the scores; a decline caused by the Customer's own play is not a warranty case and is handled as a new order.

12.7. Battle Cup

The Battle Cup is a team event the outcome of which depends on numerous factors beyond the Service's control (team composition, opponents' actions, technical conditions). The Service does not guarantee victory in the tournament; the participation of the team in the agreed form is guaranteed. If the cup is not won, the Customer chooses either a repeat attempt at no extra charge or a refund of the full amount paid for the order (100%). The repeat attempt takes place in the next Battle Cup on Valve's schedule or on another date agreed with the Customer. The refund is credited to the balance under section 5; a refund to the source of payment is made on request (clause 5.5). A missed participation deadline through the Service's fault is handled under section 5. The cash prize and other Battle Cup rewards awarded by Valve are not the subject of the service and are distributed according to Valve's rules.

12.8. E-Girl in party

The service is of an entertainment and companion nature and does not entail obligations regarding the match result. The Customer undertakes to observe correctness, respectful communication and the norms of business etiquette. Any breach of the said norms (insults, harassment, transfer of unacceptable content) is grounds for the immediate cessation of the service without a refund. The Service is entitled to record voice channels and correspondence for the purposes of quality control and the protection of the contractor's rights.

Session start time and replacement of the contractor. The wait for the session to start may be up to 24 (twenty-four) hours from the moment of payment, including for bookings marked «now», should the selected contractor prove unavailable. The said period is the normal period for rendering the service and does not constitute a breach of the Service's obligations. Within this period the Service is entitled to offer a replacement contractor of a comparable level; such replacement is deemed proper performance.

Refund for the E-Girl service. A refund is made exclusively where, within 24 hours of payment, the Service has provided neither the selected contractor nor a replacement. The Customer's refusal of an offered replacement where it is actually available, as well as refusal of the service for subjective reasons (appearance, manner of communication, game result, mood), is not grounds for a refund.

12.9. Steam wallet top-up

The service is of an intermediary nature. The Service's commission is 10% of the top-up amount. It is shown on the service page, included in the calculator and covers the fees of the bank, the payment provider and the exchange corridor — nothing is added on top of it, and the final amount is visible before payment. Funds credited to the Steam wallet are non-refundable; the decision on their use is made by Valve in accordance with its rules.

13. Promo Codes, Referral Program, Cashback

13.1. Promo codes and discounts are not cumulative unless otherwise expressly stated by the Service. The Service is entitled, at its discretion, to limit the validity period and scope of application, and to cancel or suspend the operation of promo codes without giving reasons.

13.2. The referral program operates on the terms published in the Personal account at the moment the target action is performed. The Service is entitled to change, suspend or cancel the referral program at any time without any obligation to provide retrospective compensation.

13.3. The use of automated means, fictitious accounts, multi-accounting or other ways of artificially accumulating referral rewards is prohibited. The Service's suspicion of abuse gives it the right to cancel any credits without giving reasons.

13.4. Referral rewards and cashback are credited to the Customer's balance and follow the rules of section 5, including withdrawal under clause 5.4. Promo codes and discounts have no monetary equivalent, are not credited to the balance and are not subject to withdrawal or refund in monetary form; they apply to the payment for services under the rules in force at the moment of use.

14. Force Majeure

14.1. The Service is released from liability for the non-performance or improper performance of obligations in the event of force majeure circumstances, including: natural disasters, military actions, acts of terrorism, acts and decisions of government authorities, strikes, epidemics, pandemics, interruptions in the operation of internet infrastructure, power outages, changes in the policy or regulations of Valve Corporation, blocking by providers, DDoS attacks, cyberattacks, the actions of hosting providers and any other circumstances beyond the Service's control.

14.2. The deadline for performing obligations is postponed in proportion to the duration of such circumstances. Force majeure is not grounds for a refund of the funds paid.

15. Intellectual Property

15.1. Dota 2 and Steam are trademarks of Valve Corporation. NeznakovBoost is not affiliated with Valve Corporation and is not endorsed or sponsored by Valve Corporation.

15.2. All materials of the neznakov.ru website (design, texts, program code, images, photographs, videos, the Service's trademarks) are the property of the Service and/or its rights holders and are protected by the copyright and related rights of the Russian Federation and by international agreements.

15.3. Any use of the website's materials without the written consent of the Service is prohibited and entails the liability provided for by applicable law.

16. Processing of Personal Data and Confidentiality

16.1. The Customer consents to the processing of the data they provide (contact information, account data, IP address, order history, correspondence) for the purposes of performing the Agreement, in the manner described in the Personal Data Processing Policy.

16.2. The Service does not transfer the Customer's personal data to third parties, with the exception of: engaged performing contractors (to the extent necessary to provide the service), payment providers, and government authorities in the cases provided for by law.

16.3. The Service is entitled to use anonymised data (rating, statistics, screenshots without identifying features) for marketing and analytical purposes, including for display in the «Reviews», «Monitoring» and «Match History» sections, on social networks and in other public materials.

16.4. The Customer agrees to receive the Service's informational and marketing messages via the provided contact channels. Unsubscribing is done through the Personal account settings or by request to a manager.

17. Dispute Resolution and Jurisdiction

17.1. All disputes and disagreements arising out of or in connection with this Offer are subject to resolution through a pre-litigation claim procedure. The deadline for responding to a claim is 30 (thirty) calendar days from the moment the written claim is received by the Service at the address indicated in the contacts section.

17.2. The claim procedure is a mandatory pre-litigation condition. Recourse to a court is possible exclusively on condition that a claim has been sent and the response deadline has expired.

17.3. If a dispute cannot be settled through the claim procedure, it goes to court. A Customer who is an individual may choose the court under Art. 17 of the Law of the Russian Federation «On the Protection of Consumer Rights».

17.4. The applicable law is the substantive and procedural law of the Russian Federation.

17.5. The Service reviews the Customer's requests within 14 business days of receipt and reports the outcome in the Personal account or through the channel the request arrived by.

17.6. The Service maintains automatic and/or manual logging, and audio, video and text records of all interactions with the Customer: correspondence in the Personal account and messengers (Telegram, Discord, etc.), voice channels, email, all actions in the system and on the website's pages, IP addresses, login times and other technical data. The Parties expressly recognise such records, logs, screenshots, database exports, metadata and other electronic information as proper, admissible and sufficient evidence in any disputes between them, including in proceedings with payment providers, banks and judicial authorities. By continuing to interact with the Service, the Customer consents to the keeping of the said records.

17.7. The Service asks that claims about the quality, scope or timeframes of an order be submitted within 14 (fourteen) calendar days of its completion — while the trail is fresh they are easier to sort out. Later requests are reviewed where the circumstances could not have been discovered earlier.

18. Miscellaneous Provisions

18.1. This Offer comes into force from the moment it is posted on the website and is valid indefinitely until withdrawn by the Service.

18.2. If any provision of the Offer is found to be invalid or inapplicable in judicial or other proceedings, the remaining provisions retain full legal force. The invalid provision is to be replaced with the one closest in meaning and permissible under law.

18.3. Orders already paid for are performed under the revision of the Offer in force at the time of payment. The Service announces material changes in the Personal account, and previous revisions remain available at neznakov.ru/offer.

18.4. The Service's failure to exercise any right provided for by the Offer does not constitute a waiver of such right in the future.

18.5. The Service is entitled to transfer (assign) its rights and obligations under this Offer to third parties without the Customer's consent. The Customer is not entitled to transfer their rights and obligations to third parties without the written consent of the Service.

18.6. Section headings are provided for convenience and have no independent legal significance.

18.7. The terms of a specific order are those recorded in the Personal account and in correspondence with a manager in the Service's official channels. Such correspondence is logged (clause 17.6), so it can be relied upon. The Service asks that arrangements made in voice channels be repeated in writing — otherwise they are hard to reconstruct.

18.8. Any notices, demands, statements and other messages of the Service sent to the Customer at the contact details they provided (email, phone number, Telegram account, another messenger, the Personal account) are deemed delivered on the next business day after sending. The risk of non-reading, of technical malfunctions on the Customer's side, and of loss of access to the contact channels is borne by the Customer. The Customer is obliged to promptly inform the Service of any change to their contact details.

18.9. The original and official revision of this Offer is recognised to be its Russian-language version. Where translations into other languages exist, in the event of any discrepancies, contradictions or ambiguities, the Russian-language revision prevails.

18.10. For all matters related to the Offer, please contact a manager via the contacts page.

19. Contractor's Details

Full name: Alliance Torg Company LLC

Company address: Kyrgyz Republic, Bishkek, Oktyabrsky District, 7th microdistrict, Bezymyannaya St., 37/2

OGRN: 310076-3301-OOO

INN: 9909710244

Website: neznakov.ru